Shoppers can see where a return stands.
After they submit, the portal shows the request, the items, and the timeline. You still review and process the outcome in Shopify.
Coming soon
Returns
Make Returns Easier for Everyone.
Shoppers enter the order number and the email on the order, or open the return from their customer account. You review the request and finish with a refund, store credit, or exchange in Shopify. Coming soon.
Free$0/month
Growth$29/month
Pro$79/month
A Simpler Return Experience, From Start to Finish.
What it does
Customer portal
The portal asks for the order number and the email on the order before it shows items. Signed-in customers can also start from their account.
Refunds, credit, and exchanges
Merchants process those resolutions through Shopify’s returns APIs, guided by the shop’s rules.
Eligibility rules
Free includes basic rules. Growth and Pro add more match fields, photo requirements, and higher rule limits.
Merchant agreements
Merchants accept Merchant Terms, the DPA, and the Privacy Policy in the app before using admin tools.
How it works
Share the portal
The portal runs on an app proxy path. A liquid snippet can be added to order and shipping emails.
Shopper submits a request
They enter the order number and the email on the order, pick items and a reason, and send the request for review.
Merchant processes the outcome
Approve and process a refund, store credit, or exchange. Retention analytics are deeper on Growth and Pro.
Pricing
Coming soon. These amounts are configured in the Returns billing module. They are not a public App Store listing yet. First install includes a one-time 30-day full-access period. Approving Growth or Pro ends it. Reinstalling does not restart it.
Plans are a flat monthly price. Souvely does not take a cut of your sales, and we do not raise that price because your store performs better.
Free
$0/month
- Up to 5 new return requests per calendar month
- Portal, refund, store credit, and exchange processing
- Basic eligibility rules and 30-day metrics
Growth
$29/month
- Unlimited return requests
- Portal branding polish
- Advanced rules, photo requirements, and deeper analytics
Pro
$79/month
- Unlimited return requests
- White-label portal extras and branded emails
- Exports, restocking fees, and higher rule limits
Coming soon. Do not install from this page. There is no App Store listing yet.
Questions
Can I install Returns & Exchanges today?
No. It is coming soon and is not listed on the Shopify App Store.
Where are the legal terms?
Merchant Terms, the DPA, and the Privacy Policy are already published on this site. Merchants accept the current versions inside the app.
Support
Email support@souvely.com with your shop domain and a short description of the issue. You can also use the contact form.